Privacy Policy

1. About This Policy (APP 1)

EAXIS Digital Intelligence ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information, and how you can access and correct it.

By using our website (www.eaxisdigital.com) or engaging our services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

2. Who We Are

• Business Name: EAXIS Digital Intelligence
• Legal Name: Beatriz Rodriguez Ruiz de Pascual
• Trading As: EAXIS Digital Intelligence
• ABN: 52 376 183 380
• Entity Type: Individual / Sole Trader
• Business Location: Gold Coast, QLD 4218, Australia
• Privacy Contact: privacy@eaxisdigital.com

3. Kinds of Personal Information We Collect (APP 3)

We may collect the following kinds of personal information:

• Identity information: name, job title, company name
• Contact information: email address, phone number, postal address
• Technical information: IP address, browser type, device identifiers, pages visited, time on site (collected via cookies — subject to your consent)
• Communications: messages or enquiries submitted via our contact forms or email
• Business information: details about your project requirements and service preferences

We do not collect sensitive information (as defined in s. 6 of the Privacy Act) unless strictly necessary and with your explicit consent.

4. How We Collect Personal Information (APP 3)

We collect personal information:

• Directly from you when you fill in a contact or quote request form
• When you email or call us
• Automatically via cookies and analytics tools — only with your prior consent (see Cookie Policy)
• From publicly available sources (e.g., LinkedIn, company websites) in the context of business development

Where practicable, we collect personal information directly from you (APP 3.3).

5. Purposes for Which We Use Personal Information (APP 6)

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Manage our client relationship and issue invoices
• Send service updates and, with your consent, marketing communications
• Improve our website and services through analytics (only with consent)
• Comply with legal obligations

We will not use or disclose your personal information for any purpose other than the primary purpose for which it was collected, unless you have consented, or another exception under APP 6 applies.

6. Disclosure of Personal Information to Overseas Recipients (APP 8)

As a business operating in both Australia and Spain, we may disclose your personal information to our team and service providers located overseas, specifically:

• Spain (EU): Spain is an EU member state and subject to the GDPR (Regulation (EU) 2016/679), which the Australian Privacy Act Explanatory Memorandum (Privacy Amendment 2024) recognises as providing substantially similar protections.
• United States: Cloud infrastructure and analytics providers (e.g., Google Analytics 4, Meta — only if you consent to marketing cookies). These providers maintain data processing agreements aligned with applicable privacy standards.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information (APP 8.1). By providing us with your personal information, you acknowledge and consent to such overseas disclosures.

7. Automated Decision-Making (Privacy Amendment Act 2024)

In accordance with the transparency requirements introduced by the Privacy and Other Legislation Amendment Act 2024, we disclose that:

• We may use automated tools (e.g., AI-based lead scoring or CRM workflows) that process personal information to assist in service delivery decisions.
• No solely automated decisions are made that produce legal effects or similarly significantly affect individuals without human review.
• If you have concerns about any automated processing of your information, please contact us using the details in section 2.

8. Security of Personal Information (APP 11)

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include encrypted data transmission (HTTPS/TLS), access controls and regular security reviews.

When personal information is no longer needed for any purpose, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

9. Notifiable Data Breaches (NDB Scheme — Part IIIC)

If we become aware of an eligible data breach that is likely to result in serious harm to individuals whose information is involved, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act), including within 30 days of becoming aware of the breach.

10. Your Rights (APP 12 & 13)

You have the right to:

• Access the personal information we hold about you (APP 12)
• Correct personal information that is inaccurate, out-of-date or incomplete (APP 13)
• Opt out of direct marketing communications at any time
• Withdraw consent to tracking cookies at any time via our Cookie Preferences
• Make a complaint to the OAIC if you believe we have interfered with your privacy

To exercise any of these rights, please contact us at privacy@eaxisdigital.com. We will respond within 30 days.

11. Cookies and Tracking Technologies (APP 3 & OAIC Guidance)

Our website uses cookies and tracking technologies, including the Meta Pixel (ID: 1763693724547254). In accordance with the OAIC's guidance on tracking pixels (November 2024), these technologies are only activated after you provide explicit, informed consent via our cookie banner. See our full Cookie Policy for details.

12. Complaints (APP 1.4)

If you believe we have interfered with your privacy, please contact us first at privacy@eaxisdigital.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.